These Terms and Conditions govern your access to and use of the 12hbet platform, including all casino games, sports betting markets, account services, and promotional offers available at 12hbet.app. Please read this document in full before registering or placing any wager.
The sections below summarise the most important aspects of these Terms. They do not replace the full legal text — please read all sections carefully.
All users must be 18 years of age or older. 12hbet reserves the right to request identity documents at any time. Accounts found to belong to underage users will be suspended and any balance held pending investigation.
All transactions are processed in Bangladeshi Taka (BDT). Supported methods include bKash, Nagad, Rocket, and Upay. Withdrawals are subject to identity verification and standard processing times set out in Section 7.
All bonus offers are subject to wagering requirements stated at the time of the offer. 12hbet does not permit bonus abuse or multi-accounting. Bonuses obtained through prohibited conduct will be forfeited without notice.
You are solely responsible for maintaining the confidentiality of your login credentials. 12hbet will never ask for your password via email, chat, or phone. Report any suspected unauthorised access immediately to our support team.
12hbet may suspend or permanently close any account that breaches these Terms, engages in fraudulent activity, or is flagged by our responsible gaming systems. Players may also voluntarily close their account at any time.
12hbet provides self-service deposit limits, session time reminders, cooling-off periods, and self-exclusion tools accessible directly from account settings. Players in distress are encouraged to use these tools or contact our support team.
Important: By creating an account or placing a wager on 12hbet, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. If you do not agree, you must not use the 12hbet platform.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and 12hbet ("the Company", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://12hbet.app ("the Platform"). These Terms apply to all services offered by 12hbet, including casino games, live dealer tables, sports betting markets, promotional offers, loyalty programmes, and any other features made available through the Platform from time to time.
By accessing the Platform, creating a player account, making a deposit, or placing a wager, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be bound by them. These Terms should be read in conjunction with our Privacy Policy and our Responsible Gaming policy, both of which form part of the overall agreement between you and 12hbet.
Access to and use of the 12hbet Platform is strictly limited to individuals who satisfy all of the following conditions:
12hbet takes the protection of minors extremely seriously. Any player found to be under the age of 18 will have their account permanently closed, all winnings will be voided, and deposited funds will be returned to the verified payment source subject to compliance checks.
To participate in real-money wagering on the 12hbet Platform, you must create a player account. Each individual is permitted to hold only one active account. The creation of multiple accounts by a single individual ("multi-accounting") is strictly prohibited and will result in the permanent suspension of all associated accounts and the forfeiture of any balances held therein.
During registration, you are required to provide accurate, complete, and up-to-date personal information, including but not limited to your full legal name, date of birth, residential address, mobile phone number, and email address. You agree to notify 12hbet promptly if any of this information changes. 12hbet accepts no liability for losses or delays arising from inaccurate account information provided by the Player.
You are solely responsible for maintaining the strict confidentiality of your username and password. You must not share your account credentials with any third party. Any activity that occurs under your account credentials will be deemed to have been carried out by you, and you will be held responsible for all such activity. If you believe your account has been accessed without your authorisation, you must contact 12hbet support immediately.
Only one player account may be registered per household address and per payment method. Where 12hbet detects multiple accounts linked to the same household or payment instrument, the Company reserves the right to suspend all such accounts pending investigation.
12hbet operates a Know Your Customer (KYC) verification programme in accordance with standard industry practice and our commitment to preventing fraud, money laundering, and underage gambling. You may be required to submit identity verification documents at any stage of your relationship with the Platform, including but not limited to:
Acceptable identity documents include a valid National Identity Card (NID), passport, or driving licence. Proof of address documents such as a utility bill or bank statement issued within the past three months may also be required. All documents must be clear, legible, and unaltered. 12hbet reserves the right to refuse documents that do not meet these standards.
Withdrawal requests may be held pending the completion of KYC verification. 12hbet will process submitted documents within a reasonable timeframe and will notify you of the outcome via your registered email address. Failure to submit required documents within 30 days of a request may result in account restriction.
You agree to use the 12hbet Platform solely for lawful personal entertainment purposes in accordance with these Terms. The following conduct is strictly prohibited:
Breach of any of the above provisions will result in immediate account suspension. 12hbet reserves the right to withhold any funds associated with an account that has engaged in prohibited conduct pending investigation and, where fraud or criminal activity is confirmed, to report the matter to relevant authorities.
12hbet accepts deposits exclusively in Bangladeshi Taka (BDT). All deposits must be made from a payment method registered in your own name. Third-party deposits — that is, deposits made from a payment account belonging to another individual — are not permitted. Where a third-party deposit is identified, the funds will be returned to the source and the account may be suspended.
The following payment methods are currently supported for deposits: bKash, Nagad, Rocket, Upay, Visa debit and credit cards, and Mastercard debit and credit cards. Minimum and maximum deposit limits for each method are displayed within the cashier section of the Platform and may be updated from time to time without advance notice.
Deposits made via bKash, Nagad, Rocket, and Upay are credited to the player's 12hbet wallet in real time in most cases. Card deposits may take up to 30 minutes to reflect. 12hbet does not charge fees on deposits; however, your payment provider may apply its own transaction charges, for which 12hbet accepts no responsibility.
The minimum single deposit amount is ৳200. Deposits below this threshold will not be processed. Maximum deposit limits are set at the account level and may be adjusted by the player via the responsible gaming settings or by contacting support.
Withdrawal requests are processed to the same payment method used for the original deposit wherever technically possible. Where the original deposit method cannot receive withdrawals, 12hbet's support team will work with you to identify an acceptable alternative, subject to additional verification.
Standard withdrawal processing times are as follows: bKash and Nagad withdrawals are typically completed within 3–10 minutes of approval; Rocket and Upay withdrawals within 10–30 minutes; card withdrawals within 1–5 business days, subject to the card issuer's processing schedule. These times are estimates and may vary during periods of high demand or where additional verification is required.
The minimum single withdrawal amount is ৳500. Maximum withdrawal limits per transaction and per day are displayed within the cashier section and may be subject to account tier restrictions. High-volume withdrawals may require enhanced verification and approval by the 12hbet finance team.
Prior to processing any withdrawal, 12hbet requires that the player has wagered their total deposited amount at least once on real-money games or markets. Where a bonus has been claimed, the applicable wagering requirement for that bonus must be met in full before the bonus-related balance becomes eligible for withdrawal. Withdrawal requests that do not meet these conditions will be held until the conditions are satisfied.
12hbet offers various promotional incentives to new and existing players, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions aligned with events such as BPL, IPL, Eid, and Pohela Boishakh. All bonuses are subject to the specific terms published with each offer, which will state the eligible games, minimum qualifying deposit, wagering requirement, maximum bet while bonus is active, expiry period, and any other relevant conditions.
If you do not wish to accept a bonus, you may opt out at the time of deposit by contacting our live chat support before the deposit is credited. Bonuses cannot be reversed once wagering has commenced.
All sports bets placed on the 12hbet Platform are subject to the specific rules applicable to each sport and market type. These rules are available within the sports betting section of the Platform. The following general principles apply to all sports bets:
In-play (live) betting markets may be suspended without notice at any time during the course of an event. Bets accepted prior to suspension will stand unless the market is voided in accordance with the applicable sport rules. 12hbet accepts no liability for connectivity issues that prevent a player from placing or viewing in-play bets.
Casino games available on the 12hbet Platform, including slots, live dealer tables, table games, and specialty games, are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game is subject to its own rules and return-to-player (RTP) percentage, which is available within the game's help or information section.
All casino game outcomes are determined by certified random number generators (RNGs) that operate independently of 12hbet and are not subject to manipulation by the Company or any third party. The RNG systems used by our game providers are tested and certified by independent auditing bodies. Results of any completed game round are final.
In the event of a technical failure, disconnection, or software error during a game round, the outcome will be determined by the last verified game state recorded on our server. Where a game round cannot be completed or verified, the stake for that round will be returned to the player's account. 12hbet accepts no liability for losses arising from interruptions to internet connectivity on the player's side.
12hbet is committed to promoting responsible gambling. We provide all registered players with access to a range of self-service tools designed to help maintain control over gambling activity. These tools are available within the account settings section of the Platform and include:
For further information on responsible gaming resources and guidance, please visit our dedicated Responsible Gaming page. If you believe you may have a gambling problem, we encourage you to contact our support team or seek assistance from an independent support organisation.
All content on the 12hbet Platform, including but not limited to the website design, logos, trademarks, graphics, text, game interfaces, software code, and promotional materials, is the property of 12hbet or its licensed suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for your personal entertainment purposes in accordance with these Terms.
You must not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without the prior written consent of 12hbet. Unauthorised use of 12hbet's intellectual property may result in account suspension and legal action.
To the fullest extent permitted by applicable law, 12hbet shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of winnings, loss of data, loss of goodwill, or service interruptions caused by factors outside 12hbet's reasonable control, including internet outages, payment provider downtime, force majeure events, or third-party system failures.
12hbet's total aggregate liability to any player in connection with any claim arising under these Terms shall not exceed the total amount deposited by that player in the 12 calendar months preceding the date on which the claim arose. Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by applicable law.
Gambling involves financial risk. Never wager more than you can afford to lose. 12hbet does not guarantee winnings and past results are not indicative of future outcomes. All wagering decisions are made solely at your own risk.
12hbet processes your personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection, processing, and storage of your personal data as described in that policy. Your data is used solely to operate your account, process transactions, comply with legal obligations, and improve our services. 12hbet does not sell personal data to third parties.
12hbet reserves the right to amend, update, or replace these Terms at any time. Where material changes are made, 12hbet will provide reasonable notice via email to your registered address or via a prominent notice on the Platform. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure by contacting our support team.
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to the operation of online gaming services in the jurisdiction in which 12hbet is registered. Any disputes that cannot be resolved through direct negotiation with the 12hbet support team may be referred to binding arbitration in accordance with applicable arbitration rules. You agree that any legal proceedings shall be conducted on an individual basis and not as part of a class or collective action.
If you have any questions, concerns, or complaints relating to these Terms and Conditions, please contact the 12hbet support team through any of the following channels:
12hbet aims to acknowledge all written queries within 24 hours and to resolve the majority of complaints within 5 business days. For responsible gaming concerns requiring urgent attention, live chat is the recommended contact method.
Our support team is available around the clock to help clarify any aspect of these Terms and Conditions. You can also explore our FAQ for quick answers, visit the Responsible Gaming page, or head to the casino lobby to start playing.