This Privacy Policy explains what personal data 12hbet collects from players based in Bangladesh, how that data is used, how it is protected, and what rights you hold over it. Your privacy is a fundamental part of how 12hbet operates — not a compliance checkbox.
These six points summarise the most important aspects of how 12hbet handles your data. The full legal text follows below — please read all sections carefully.
12hbet collects only the personal data that is strictly necessary to operate your account, process transactions, and comply with legal obligations. We do not harvest data beyond what our services require.
All data transmitted between your device and the 12hbet platform is protected by industry-standard 256-bit SSL encryption. Sensitive data at rest — including payment information — is stored using AES-256 encryption protocols.
12hbet does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. Your data belongs to you and is used solely to deliver and improve the 12hbet service.
You have the right to access, correct, restrict, or request deletion of your personal data at any time by contacting our support team. We will respond to verified requests within 30 days.
12hbet uses cookies strictly for platform functionality, session management, fraud detection, and analytics. No third-party advertising cookies or cross-site tracking scripts are deployed on our platform.
Personal data is retained only for as long as it is needed to fulfil the purposes described in this Policy. Account data is typically retained for 7 years following account closure to meet legal record-keeping requirements.
Notice: By creating an account on 12hbet or by continuing to use the Platform after any update to this Policy, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
This Privacy Policy ("Policy") describes how 12hbet ("the Company", "we", "us", "our"), operator of the online casino and sports betting platform at https://12hbet.app ("the Platform"), collects, processes, stores, and protects the personal data of individuals ("you", "your", "the Player") who access or use our services. This Policy applies to all personal data collected through the Platform, our customer support channels, and any other point of contact between you and 12hbet.
12hbet is committed to handling your personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. This Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement governing your use of the Platform.
If you have any questions about how your personal data is handled, or if you wish to exercise any of your data rights described in Section 10, please contact our Data Protection team at the contact details provided in Section 14.
12hbet collects personal data from you in several categories depending on the nature of your interaction with the Platform. The types of data we collect include, but are not limited to, the following:
12hbet does not collect or store full card numbers, CVV codes, mobile wallet PINs, or any other sensitive authentication credentials for payment instruments. All payment data is handled by our certified payment processing partners.
We collect personal data through the following channels and mechanisms:
12hbet uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes listed below:
| Purpose | Data Categories Used |
|---|---|
| Creating and managing your player account | Account & Identity Data |
| Processing deposits and withdrawals in BDT | Financial & Transaction Data, Identity Data |
| Verifying your age and identity (KYC) | Identity Data, Document scans |
| Delivering customer support and resolving disputes | Communications Data, Transaction Data |
| Detecting and preventing fraud, money laundering, and cheating | Technical Data, Transaction Data, Identity Data |
| Personalising game recommendations and promotional offers | Usage Data, Transaction Data |
| Sending transactional emails and account notifications | Account Data, Communications Data |
| Conducting platform analytics and improving our services | Technical & Usage Data (aggregated and anonymised) |
| Complying with legal and regulatory obligations | All categories as required by law |
| Responsible gaming monitoring and intervention | Usage Data, Transaction Data, Account Data |
12hbet processes your personal data on the basis of one or more of the following lawful grounds:
12hbet does not sell, rent, or trade your personal data. We share data only where it is necessary to deliver our services, meet legal obligations, or protect the integrity of the Platform. The categories of third parties with whom we share data include:
To process deposits and withdrawals, we share necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and card processing partners. These providers receive only the minimum data required to execute and verify the transaction and are contractually bound to process that data solely for that purpose.
Casino game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session data (e.g., player identifier, stake amounts, game outcomes) in order to deliver game content and resolve technical disputes. Game providers do not receive your full identity data.
Third-party KYC and identity verification services may process your submitted identity documents to confirm authenticity. These partners operate under strict data processing agreements and are prohibited from using your data for any purpose beyond the verification service they provide to 12hbet.
We work with fraud detection and cybersecurity partners who may process technical data such as IP addresses, device fingerprints, and behavioural signals to help identify suspicious activity on the Platform. These partners act as data processors under our instruction.
12hbet may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required by law, court order, or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of 12hbet, our players, or the public.
In all cases where data is shared with third parties, 12hbet requires contractual guarantees that your data will be handled with appropriate security measures and used only for the specific purpose for which it was shared.
12hbet uses cookies and similar tracking technologies to ensure the Platform functions correctly, to protect account security, and to understand how players use our services. The following types of cookies are in use on the Platform:
12hbet does not use third-party advertising cookies, retargeting pixels, or any tracking technology that monitors your activity on websites other than 12hbet.app. You may configure your browser to block or delete cookies; however, disabling essential cookies will prevent you from logging in and using the Platform.
12hbet employs a layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to:
Despite our robust security measures, no system is completely immune to risk. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 12hbet will notify affected players as promptly as possible and will take all reasonable steps to contain and remediate the incident.
12hbet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
When the applicable retention period expires, personal data is securely deleted or anonymised such that it can no longer be linked to any individual. Anonymised, aggregated data may be retained indefinitely for statistical and research purposes.
Subject to applicable law, you have the following rights in relation to your personal data held by 12hbet. To exercise any of these rights, please contact our support team with a description of your request and sufficient information to verify your identity.
You may request a copy of the personal data 12hbet holds about you, together with information about how it is used and stored.
If your personal data is inaccurate or incomplete, you may request that it be corrected or updated.
In certain circumstances, you may request the deletion of your personal data — for example, where it is no longer necessary for the purpose it was collected.
You may ask us to suspend the processing of your data while a dispute about its accuracy or the lawfulness of its use is being resolved.
Where processing is based on consent or contract, you may request your data in a structured, machine-readable format for transfer to another provider.
You may object to the processing of your data where it is based on 12hbet's legitimate interests, including for direct marketing purposes.
12hbet will respond to all verified data rights requests within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you promptly of the extension and the reason for it. We will not charge a fee for handling your request unless it is manifestly unfounded, excessive, or repetitive.
The 12hbet Platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact our support team immediately so that we can investigate and act promptly.
12hbet uses age verification mechanisms during the registration process and may conduct additional identity checks at any stage to confirm that players meet the minimum age requirement. We take our responsibility to prevent underage gambling extremely seriously and maintain a zero-tolerance approach.
The 12hbet Platform may contain references to third-party game studios and payment partners whose services are integrated into our Platform. While 12hbet takes care to work only with reputable partners, we cannot accept responsibility for the privacy practices of external organisations. This Privacy Policy applies solely to data processed by 12hbet in connection with your use of https://12hbet.app. We encourage you to review the privacy policies of any third-party services you interact with independently of the 12hbet Platform.
12hbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. Where material changes are made, we will notify you via email to your registered address and/or by displaying a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy will always reflect the most recent revision.
Your continued use of the 12hbet Platform following notification of any changes constitutes your acceptance of the revised Policy. If you do not agree with the changes, you must stop using the Platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 12hbet handles your personal data, please contact our Data Protection team through the following channels:
When contacting us regarding a data rights request, please include your registered email address, a description of your request, and any relevant account details to allow us to verify your identity and process your request efficiently. We are committed to resolving all privacy-related enquiries fairly, promptly, and transparently.
Our support team is available around the clock to address any privacy concerns. You can also review our full Terms & Conditions, explore our Responsible Gaming resources, or head to the casino to start playing.